FREQUENTLY ASKED QUESTIONS
Q: What are the warranty differences between local official iPhone vs an import set or telco set? Do the iPhones or in-box contents differ?
A: Apple Official Store iPhones, enjoy full 1-year Apple warranty, honored by all local Apple Authorized Service Providers. iPhones purchased here are factory configured for local use, in terms of: device startup language, manual language, and equipped with original approved charger & full set of accessories.
Import sets and telco sets may not enjoy full 1-year Official Apple warranty or any warranty at all. They may be SIM locked preventing use with local SIM cards. These iPhones and its’ in-box contents may also have been tampered with, replaced by non-genuine parts and accessories.
Q: Does Apple Official Store offer payment instalment plans? If yes, how do I opt for it?
A: Yes, most products found on Apple Official Store (except accessories) enjoys 0% interest instalments. At the checkout page, under Payment Method, select preferred Bank and instalment tenure, enter credit card details to complete instalment purchase.
Q: How do I know if the iPhone I bought on Apple Official Store is genuine?
A: Customers can verify the IMEI or serial number (unique to every iPhone) on Apple website. Customers can be assured that our iPhones are directly sourced from Apple, with factory-sealed box and 100% genuine contents.
Q: Are products sold on Apple Official Store brand new?
A: Yes, products sold on Apple Official Store are 100% brand new. They come in factory-sealed box, with full 1-year Official Apple warranty.
Q: If I purchase an iPhone on local Apple Official Store, when can it be delivered?
A: Orders shipped out by express typically can be delivered within same or next business day, but during times of higher than normal sales volume (like during sale events), it can take a little longer than usual to be shipped out.
Q: If I change my mind about my iPhone purchase can I get refund?
A: If you are not fully satisfied with your iPhone purchase you may initiate a return within 14 calendar days from the time you receive your iPhone. The iPhone must be returned undamaged in the original packaging, including any accessories, manuals, and documentation
Say hello to the future.
iPhone X. You’ve never seen anything like it. It’s never seen anything like you.
iPhoneX features an all-screen design with a 5.8-inch Super Retina HD display with HDR and True Tone. Designed with the most durable glass ever in a smartphone and a surgical-grade stainless steel band. Charges wirelessly. Resists water and dust. 12-megapixel dual cameras with dual optical image stabilisation for great low‑light photos. TrueDepth camera with Portrait selfies and new Portrait Lighting. FaceID lets you unlock and use ApplePay with just a glance. Powered by A11Bionic, the most powerful and smartest chip ever in a smartphone. Supports augmented reality experiences in games and apps. With iPhoneX, the next era of iPhone has begun.